Delivery & Returns
Instant digital delivery
No boxes, no waiting. Your Cloud Phone access is ready immediately.
Activated instantly
Evolvo.io products are entirely digital. There's nothing to ship, no packaging delays, and no logistics to wait for. As soon as your payment is confirmed, your Cloud Phone account is provisioned and your login credentials are generated automatically.
Up and running in minutes
Most customers are logged in and running apps like TikTok, Instagram, WhatsApp and Discord within minutes of completing checkout. Your access details appear on the confirmation page immediately after purchase, and a copy is sent to your email for safekeeping.
Access and account setup
Everything you need arrives with your purchase confirmation.
Check your confirmation email — Your login credentials and dashboard link arrive immediately after checkout. Check your inbox (and spam folder, just in case) for the account confirmation message.
Log in to your dashboard — Use the credentials in your confirmation email to access your Cloud Phone environment. You'll find your phone ready to use, with all settings and app permissions pre-configured.
Didn't receive your access details? — If your confirmation doesn't arrive or you can't log in, reach out through our Contact form and the Evolvo.io team will resolve it directly. We monitor support requests closely and will get you sorted quickly.
14-day money-back guarantee
Try any plan risk-free. If it's not for you, we'll refund it.
Full refund, no questions
Any Starter, Pro or Business plan can be refunded in full within 14 days of purchase if you're not satisfied. No reason required, no catch. We're confident you'll love the platform, but if it's not the right fit, we respect that.
Fast refund processing
Refunds are processed back to your original payment method as soon as your refund request is confirmed. Depending on your bank, the funds typically appear in your account within 3–5 business days.
How to request a refund
To request a refund within your 14-day window, submit a request through our Contact form with your order details. The Evolvo.io team will confirm your eligibility and process the refund right away.
Cancelling or changing plans
Upgrade, downgrade or cancel anytime. Changes take effect at your next billing cycle.
Upgrade anytime
Want to move from Starter to Pro or Business? You can upgrade at any time. Your new features activate immediately, and your next billing cycle adjusts based on the upgrade prorated to your cycle dates.
Downgrade or cancel
Subscriptions can be downgraded or cancelled at any time, with no penalty. Changes take effect at your next billing date, so you'll continue to have full access through the end of your current billing period.
Submit your request
To upgrade, downgrade or cancel your plan, use our Contact form to let the Evolvo.io team know what you'd like to do. Include your account email and the plan change you're requesting, and we'll handle it immediately.